Buying an original

Ordering information: advice, terms and conditions

• Credit card
  handled by WorldPay using SSL encryption to give you fast, secure and convenient ordering
  
  
  
  
  
  Further information on WorldPay's services can be seen on their web site.
  
  To make your card payment simply click the "Buy Now" button next to an item and follow the instructions.
  
  To pay by card over the phone call us with the product codes of the print(s) that you wish to purchase.
  
  
• Personal cheque drawn on a major UK bank in pounds sterling (£)
  
  
• Postal order
  
  
• Personal USA bank cheque written in US dollars
  *(There is £5 administration charge for this option)
  
  
• International money order
  from anywhere outside the UK, payable in pounds sterling (£)
  
  
• Wiring payment direct to our bank account
  contact me for details
  
  

Cheques / money orders payable to Martin Ridley and sent to:

Please Include:

1. Cheque / international money order
2. Your full address (A street address is required)
3. The address to which the artwork is to be sent
4. Your e-mail address
5. Your telephone number
   

Items will not be dispatched until the full payment has been received and cleared. If you would like to confirm my trustworthiness I would be glad to provide references.

POUNDS STERLING (£)
All prices are given in pounds sterling. You are advised to check the prices in your own currency. Use the currency converter to change a price into another denomination.
XE.com Personal Currency Assistant

VALUE ADDED TAX

POSTAGE
When you go to make a purchase postage is added automatically, calculated from the size of your purchase and the country of destination.
You can see how it is calculated by using the postage guide table below
The price of the original artwork does not include postage.
Painting prices are direct selling prices.

If you prefer you may enquire directly for a quote for postage costs..

Orders will normally be processed within 7 days. Originals are dispatched by first class mail or courier within Europe or by international airmail as appropriate. This should mean that you will receive your order, subject to any customs delays, within 14 working days. An e-mail will be sent to confirm your payment has been processed and your order dispatched.

N.B. If you select one of my most recent paintings dispatch will be delayed until I've been able to arrange framing.
I would like to apologize if at any other time as a consequence of my work comittments the dispatch of your order is delayed.
I am sorry but I am currently not able to ship to Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Nigeria or Israel.

PACKAGING
All items are shipped flat, in sturdy wooden crates to ensure your order arrives undamaged.
For insurance purposes and safe transit originals under glass will have the glazing removed. You will need to obtain replacement glazing from your local framers.

• Select a crate "A-F" according to the size of your painting.
• Look along the row to find the shipping costs that apply for your country
  (use the drop down list to check the zone for your country).
• Shipping insurance is added automatically, calculated from the value of your purchase at the rates quoted in the shipping insurance table
   

If you are concerned about making the correct selection e-mail for help.

Use the currency converter to change the prices into other denominations.

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CUSTOMS
Goods supplied to European Union Countries do not require a customs declaration.
Outside of the European Union all international packages need to be accurately described, with costs, on the customs declaration document.

Customs and import duties are not included. The customer is responsible for the payment of surcharges. Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you as I have no control over these charges and cannot predict what they might be. Since customs policies vary from country to country you may want to contact your local customs office for further information.

DOCUMENTS
Having successfully made your payment Worldpay send you a confirmatory e-mail detailing your purchases. I issue a "certificate of ownership" to accompany your receipt. This is validated once I have banked your payment. At this point the painting becomes yours and will be forwarded immediately. I will send an e-mail to confirm dispatch and expected arrival times.

RUSH ORDERING
In certain cases, rush orders can be processed. These are by special request.

I can take no responsibility for delays caused during shipping once the goods have left me.

VAT is not charged on my original artworks.
In view of the limited supply, the availability of items depends on previous sales.
I do not currently ship to Ukraine, Indonesia, Yugoslavia, Lithuania, Egypt, Romania, Bulgaria, Turkey, Russia, Pakistan, Malaysia, Nigeria or Israel.

Prices are subject to change without notice. The prices displayed supersede all others previously quoted.

If an an offer to buy is made I reserve the right at my discretion to decline the offer and not sell the goods. Order acceptance and the completion of the contract between you and us will take place upon the dispatch of the products you've ordered unless we have notified you that we have not accepted your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You not meeting our order criteria

All disputes will be settled under Scottish Law.

Always inspect any received package thoroughly before accepting / signing for it.

Please don't panic if for whatever reason you are unhappy with an original when you receive it or if it has been damaged in transit, you will get a full refund on returning the goods. In the unlikely event that you are dissatisfied with your purchase WorldPay, the card payment processors for my website, operate a refund policy.

Returning undamaged or unsuitable items
Under new distance selling regulations you have seven-day cooling off period after you have received goods in which to notify me that the painting does not match up to your expectations. If not completely satisfied the artwork must be promptly returned within 30 days of receipt. The original must be packed carefully using the outward packaging and insured for the full purchase value as it may not be possible to offer a refund or replacement for any goods, which are damaged during return transit.

Once I have received the carefully returned item, I guarantee to refund 100% of the artwork's purchase price and your postage expenses incurred during the returning of the original. (Please send an invoice with postage receipts).

What to do if a parcel is damaged in transit
Inspect any received package thoroughly before accepting / signing for it.
You must make a note of any damage on the delivery record. If you do not the couriers will argue that the shipment was delivered in good condition. In order for them to consider a claim for damage, the contents, original shipping carton and packing must be available for inspection.

If the package appears to have suffered shipping damage:

• notify me immediately
• promptly contact the shipping company for a damage inspection report
• keep the original shipping carton and packaging for the shipping company to inspect
• request that the shipping company return the merchandise

My aim is to offer you a secure, trouble-free way of buying quality originals and wildlife prints.
This is my livelihood. Success is dependent on the professionalism of my service.

I hope this dispels any concerns you have about ordering.

Your e-mail will be confidential and you will not receive any unsolicited mail from this source.
We respect your privacy and do not trade or rent your name, e-mail address, address, phone number  with anyone. You can rest assured that all information you provide is kept strictly confidential.

Your credit card details will only be retained by WorldPay and our acquiring bank in order to process you order. WorldPay process your payment and then arrange for your goods to be dispatched by us. If you use WorldPay to purchase from this site online we never even see your credit card number let alone send it via e-mail.

Cookies are used on this site, but only to keep track of the contents of your shopping basket.

If you do not wish to receive any of my news (maximum of six e-mails per year) simply un-tick the box when entering your payment details. If you have joined my mailing list in the past you can "unsubscibe" at anytime. I have absolutely no wish to send mail to those who don't want it.

This security and privacy policy applies only to wildlife-art-paintings.co.uk and martinridley.com. Users of this site should be aware that through links they could be directed to other sites that I have no control of.

YOUR ACCEPTANCE
By using wildlife-art-paintings.co.uk and martinridley.com, you signify your agreement to the privacy polices described above. If you do not agree with our privacy policies, please do not use the sites. If we make any substantial changes in the way we use your personal information we will notify you by e-mail or by posting a prominent announcement on this site.

Painting prices include framing unless otherwise stated.

I have my paintings framed to the highest standards. I use bespoke framers who individually colour my oil painting frames by hand.

Choice of frames can be as personal a thing as the choice of the painting, I am quite happy if you would rather receive the painting unframed and make your own arrangements. I would simply deduct the price of the frame from the invoice. The crating and shipment may also be a little cheaper.

Choosing a painting from a computer image is obviously not ideal as the colours will depend on your own monitor settings. If you have concerns regarding colour I can try matching a paper printout to the original and send it.

If feasible you might like to arrange an appointment to view the original.

Please contact me if you need more information.

If you would like to be notified when new releases are available, please join my mailing list.

Why not subscribe to my free mailing list?

Your e-mail will be confidential and you will not receive
any unsolicited mail from this source.

Please make a new visitor book entry

Point out that your entry is a change of address.

Use the comments box to provide your old postcode/zip code or old address and then enter the words: "change of address"

Mark the entry as "URGENT" if you need me to change your details quickly.